FAQ
Have Questions? You're in the Right Place! Browse our FAQs below for quick answers to common inquiries.
GENERAL
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to save your address, track your orders, view your order history, and manage your wishlist for a more streamlined experience in the future.
How do I care for my Golden Vault jewelry?
To maintain the exquisite beauty of your Golden Vault jewelry, we recommend storing it in its original packaging or a soft pouch to prevent scratches. Avoid contact with harsh chemicals, perfumes, and excessive moisture. Gently clean your pieces with a soft, dry cloth after each wear.
What materials are used in The Golden Vault jewelry?
The Golden Vault is committed to using only the finest materials. Our jewelry is crafted with precious metals such as 18k and 24k gold.
How do I contact customer service if I have more questions?
Our dedicated Client Services team is readily available to assist you. The quickest way to reach us is by visiting our Contact Us page and sending us a message.
SHIPPING
What are the shipping options and costs within the USA?
We offer two shipping options within the United States:
Complimentary Standard Shipping: Delivered in 5-7 business days - Free
Expedited Shipping: Delivered in 2-3 business days - $100
Do you ship internationally?
Currently, we only offer shipping within the United States.
When will my order be shipped?
As each Golden Vault piece is meticulously crafted, please allow 1-3 business days for order processing before shipment. You will receive a shipping confirmation email with tracking information as soon as your order is dispatched.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order's progress on the carrier's website.
RETURNS
What is your return policy?
We offer a 14-day return window for eligible items. To be eligible for a return, items must be in pristine, unworn condition and returned in their original packaging.
How do I initiate a return?
To initiate a return, please contact our Client Services team through our Contact Us page within 14 days of delivery.
Will I receive a full refund?
You may receive a full refund if you cancel your order before the production stage is complete and before shipment. If you cancel after production or shipment, a restocking fee of $100 and original shipping fees will be deducted from your refund.
Are there any items that are non-returnable?
Yes, for hygiene reasons, earrings are non-returnable unless faulty. Customized or bespoke jewelry pieces and items marked as "Final Sale" are also non-returnable.
